Roadside Assistance & Rescue Assist
For your peace of mind, Mercedes-Benz offers comprehensive breakdown and accident cover, plus a revolutionary new vehicle safety system. If you require immediate assistance contact 00800 1777 7777. From abroad or a mobile phone, please call +44 (0)207 975 7077.
Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.
Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.
To book a service or speak to a Retailer, click below:
Help anytime, anywhere
Support teams are available 24 hours a day, 365 days a year, right across the UK and Europe.
Cover by vehicle
Cover transfers automatically to new owners.
If your car needs to be repaired, we can provide you with a replacement car for up to three working days.
Mercedes-Benz prioritises the repair of any car recovered to a Retailer.
Even if your car has a problem on your driveway, we'll come and help out.
Choice of recovery destination
If we recover your car, we'll arrange for it to be taken to your chosen Mercedes-Benz Retailer, anywhere in the country.
Our expert technicians use official diagnostic equipment and Mercedes-Benz GenuineParts to increase the chance of a roadside repair.
Visual Health Check
Before your car is returned, your Mercedes-Benz Retailer will conduct a complimentary Visual Health Check to identify any other issues that may require attention.
Rescue Assist from Mercedes-Benz. The latest innovation in vehicle safety.
Rescue Assist is a new safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.
All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.
How does Rescue Assist work?
At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.
Previously, they relied on large catalogues or on-board data terminals to provide this. But these systems are time-consuming and can become outdated.
With Rescue Assist, they simply use a mobile device to scan QR Rescue Code stickers located on the vehicle. This gives them accurate vehicle schematics within seconds, saving them precious time in the race to release trapped occupants.
*Originally first registered in the UK.
1 Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.
2 All cars registered after 01/04/08 are covered for minor mishap, accident assistance and vandalism/attempted theft.