Mercedes-Benz Roadside Assistance & Rescue Assist

Roadside Assistance & Rescue Assist


For your peace of mind, Mercedes-Benz offers comprehensive breakdown and accident cover, plus a revolutionary new vehicle safety system. If you require immediate assistance contact 00800 1777 7777. From abroad or a mobile phone, please call +44 (0)207 975 7077.


Roadside Assistance

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

To book a service or speak to a Retailer, click below:

Book a Service Find a Retailer

Always by your side:

  • Man fixing car.

    Technical Breakdown1

    If you can’t start your car or continue your journey for technical, safety, or legal reasons, we’ll come and get you up and running.


  • Red and orange warning triangle placed on road.

    Accident assistance

    No matter whose fault an accident is, we'll be by your side to help you get back on the road.



  • Set of Mercedes-Benz keys on concrete surface.

    Minor-mishap2

    If you suffer a mishap like a puncture, losing your keys, or running out of petrol, help is at hand.


  • Image of smashed rear window of Mercedes-Benz vehicle.

    Vandalism / Attempted theft

    If your journey is impeded for technical, safety, or legal reasons after vandalism or an attempted theft, we’ll be there.

Benefits

1/2

Rescue Assist from Mercedes-Benz. The latest innovation in vehicle safety.

Rescue Assist is a new safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.

Book a free fitting Find a Retailer

How does Rescue Assist work?

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

Previously, they relied on large catalogues or on-board data terminals to provide this. But these systems are time-consuming and can become outdated.

With Rescue Assist, they simply use a mobile device to scan QR Rescue Code stickers located on the vehicle. This gives them accurate vehicle schematics within seconds, saving them precious time in the race to release trapped occupants.

Download the leaflet

*Originally first registered in the UK.
1Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.
2All cars registered after 01/04/08 are covered for minor mishap, accident assistance and vandalism/attempted theft.